Don't just migrate your alerts. Upgrade your entire engineering stack.
Every platform will help you move your on-call schedules and alerts. Only Koalr uses the migration moment to add deploy risk prediction, DORA metrics, and AI incident intelligence — so you prevent the next incident, not just respond to it.
While everyone else helps you manage incidents after they happen, Koalr predicts them before your code ships. Free migration wizard included on all plans.
April 5, 2027
Official Opsgenie shutdown date
2–3 months
Typical migration + validation timeline
Now
Best time to start — before the Q4 rush
The problem with the obvious path
Atlassian's recommended path is built for IT, not engineering
Jira Service Management (JSM) is an ITSM tool designed for IT helpdesks. Teams that migrate to JSM spend months reconfiguring it to behave like Opsgenie — with worse outcomes and a higher price tag.
Jira Service Management
- Built for IT support tickets, not on-call response
- No deploy risk prediction or DORA metrics
- Complex ITSM workflows engineers work around, not with
- $20+/user/month for features engineering teams never use
- Atlassian's strategic interest: move you deeper into their ecosystem
Koalr
- Built for engineering teams by engineers
- Predicts deploy failures before they become incidents
- Native DORA metrics with your actual incident and deploy data
- AI-powered root cause analysis and postmortem drafting
- Free migration wizard — your Opsgenie data is safe from day one
The Koalr difference
While everyone manages incidents, Koalr prevents them
Every incident management platform occupies the detect → manage slice of the reliability loop. Koalr is the only platform that covers all four phases.
Prevent
Deploy risk score predicts failures before code ships
Koalr only
Detect
Alert routing from 14+ monitoring tools
All platforms
Manage
On-call scheduling, escalation, Slack-native response
All platforms
Analyze
DORA metrics, AI postmortems, deploy-to-incident correlation
Few platforms
PagerDuty, incident.io, and JSM occupy the Detect + Manage phases only. Koalr is the first platform to cover all four.
Compare your options
You're already re-evaluating your incident tooling. Here's what you get with each platform.
| Feature | Koalr | PagerDuty | incident.io | JSM |
|---|---|---|---|---|
| Deploy risk prediction | Before every deploy | |||
| DORA metrics (native) | Deploy freq, lead time, CFR, MTTR | Via 3rd-party | ||
| On-call scheduling | Use PagerDuty or incident.io | |||
| Alert routing | Use PagerDuty or incident.io | 100+ integrations | ||
| Incident intelligence & MTTR | AI-driven insights on connected tools | |||
| AI chat on live eng data | Conversational LLM | |||
| PR + code review metrics | Cycle time, review queue | |||
| CODEOWNERS compliance | Governance gate | |||
| Auto postmortem generation | Use incident.io | Add-on | ||
| Price per user/month | From $0 (free tier) | $21+ | $17+ | $20+ (ITSM overhead) |
Migrate in 3 steps. Zero data loss.
Koalr's migration wizard handles archiving, policy export, and MTTR metric reconnection.
Connect Opsgenie
Link your Opsgenie account with your API key. Koalr immediately archives your incident history and MTTR metrics — preserving your data before the shutdown.
Choose your destination
Select incident.io or PagerDuty as your alert routing destination. Koalr prepares your 24-month incident history for import and reconnects MTTR dashboards to your new platform.
One-click import + reconnect
Import the manifest into your new platform. Koalr automatically reconnects your MTTR metrics, on-call analytics, and DORA dashboards — zero data gaps, zero manual work.
Everything gets migrated
Migration FAQ
When is Opsgenie shutting down?
Atlassian has confirmed Opsgenie will be fully deprecated on April 5, 2027. All data will be deleted on this date — there is no grace period or extension.
Why is Koalr's message different from every other migration tool?
Every other platform is helping you replicate your Opsgenie setup. Koalr helps you use the migration moment to upgrade — adding deploy risk prediction, DORA metrics, and AI incident intelligence that Opsgenie never had.
What data can I migrate?
The migration wizard preserves: incident history (up to 24 months), alert timelines, team membership, runbook links, and your MTTR trend baseline — so your DORA dashboards have continuous data after you switch platforms.
Do I need a Koalr account to use the migration wizard?
Yes — you need a Koalr account to access the migration wizard (the free tier is enough). Sign up at app.koalr.com/signup, then go to Settings → Opsgenie Migration. No credit card required.
Which platforms does Koalr support as migration targets?
Koalr currently supports incident.io and PagerDuty as migration destinations. Both receive full MTTR and on-call analytics in Koalr after reconnection.
Will my DORA metrics have a gap during migration?
No. Koalr archives your Opsgenie data before migration and reconnects to your new platform, maintaining a continuous MTTR trend line with no gaps.
Why shouldn't I just move to Jira Service Management?
JSM is an ITSM tool built for IT support tickets, not engineering incident response. It has no deploy risk prediction, no DORA metrics, and no developer-native workflow. Teams that move to JSM spend months reconfiguring it to behave like Opsgenie — with worse results.
The migration moment only comes once
Upgrade your engineering intelligence while you're already making the change
Teams starting now have time to run both platforms in parallel, validate their DORA metrics are intact, and add deploy risk prediction — before the April 2027 deadline creates urgency-driven decisions.
Free Koalr account required. No credit card needed.