incident.io Integration
incident.io is Koalr's recommended Opsgenie replacement for modern engineering teams. The integration combines a webhook for real-time incident events with an API key for historical backfill. If you're migrating from Opsgenie, Koalr's migration wizard preserves your historical MTTR trend data.
What Koalr pulls from incident.io
- Incidents with severity levels, status, and role assignments
- Incident timeline events (declared, acknowledged, mitigated, resolved)
- Follow-up action items and postmortem links
- Alert source and trigger metadata
- Custom fields and workflow step data
How incident.io data feeds into Koalr
- MTTR (mean time to restore) calculation as an Opsgenie replacement
- Incident-deployment correlation — links incidents to preceding deploy events
- Change failure rate calculation with Koalr deploy data
- Severity trend analysis over time
- Postmortem completion rate tracking
How to connect incident.io
- 1
Go to Settings → Integrations in your Koalr dashboard.
- 2
Find incident.io in the integrations list and click Connect.
- 3
Copy the webhook URL from Koalr and configure it in incident.io. Paste your API key or token to enable historical backfill.
- 4
Koalr begins syncing historical data immediately. Most integrations backfill 90 days of history on first connect.
Permissions and scopes requested
Koalr requests the minimum permissions required to read the data above. All access is read-only unless noted otherwise.
API key with read access to incidents and timelinesIncoming webhook for real-time incident lifecycle events
Ready to connect incident.io?
Connect in under 5 minutes. Koalr backfills 90 days of history automatically — no manual imports, no CSV uploads.